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Testimonials
Read what our customers have to say about us.
3/9/2010
K&M did a great job stretching and cleaning my carpet! The technicians were very professional, on time, and courteous. I highly recommend K&M.
3/8/2010
Juan and Hector did an awesome job! Very professional and super personable! Thanks for the hard work. Definitely saw the level of effort they put into the job.
Rhonda
3/8/2010
Both Eddie and Victor listen to my concerns; then they cleaned my carpet which meet and exceded my expectations. Thanks guys.
Jeff
3/5/2010
Juan and his helper, Hector, were great. Juan was respectful, professional, and helpful. Hector did a great job replacing the carpet piece that was stained. Both Juan and Hector are a credit to your company.
Juan
3/5/2010
Your technician Rey did an excellent job. He also has a great personality and it was a pleasure doing business with K & M.
Nelda
2/24/2010
Had a great experience. Mario and Robert were friendly and helpful in moving a few items. They took the time to explain how long it would take to complete carpet cleaning. They explained the process of letting carpets dry before placing furniture back on carpets. The carpet cleaning results were great. You were recommended to me by several friends.
Ray
2/19/2010
JP and Juan were great. Awesome job, carpet is five years old and looks brand new again.
Thanks A lot.
Brandon
2/6/2010
Mike and Lupe did an outstanding job cleaning my carpet. It looks like new again. The customer service was also exceptional. They are such nice and friendly guys. Good customer service has been lacking lately during these challenging economic times. I am really pleased with the service....far better than any I've received in Austin.
2/6/2010
Ken,
This applies to both Nick and the chief who led the crew at the time...I forgot his name. They did a great job, especially on the kitchen floors. Nick did his stuff, but the chief was especially friendly and explained the mechanics of cleaning the kitchen floor. It made sense and showed he knew his stuff. Love you guys already, will continue to do so!
Thomas
2/5/2010
I was very pleased with the cleaning of my carpets. They were both very nice and polite. Would recommend this company to anyone who needed their carpets cleaned. Thank you for doing a great job.
Susan
2/6/2010
Ken,
Technicians very professional, on time arrival, quick service, but excellent job cleaning! Thanks much! Will contact you about doing my home in March.
Liz
2/4/2010
The guys were very professional and kind. The carpets are still wet but they look amazing.
Thank You - John & Kim
1/24/2010
Ken,
Since the mid-nineties, when I first started using your rug cleaning service, I've never had anything but exemplary service---and at a price that beats the other competitors' coupons. Your employees are always thorough, courteous, and considerate. I've watched them persist on stains I thought would never come out of the carpet, but their hard work would have my carpets looking better than ever. Thanks to you and your team, I've been a very satisfied customer for over fifteen years.
1/14/2010
Very good job on a very difficult, old carpet.
Thomas
1/14/2010
My carpets were very dirty and I was worried that I would soon be replacing them with hard wood floors (an expense I cannot really afford right now). My carpets look fantastic now. Thank you so much for a job well done! Amazing!
Julie
1/11/2010
I wanted to commend Jeremiah and Roger for the wonderful job they did on our carpet. I wish I could have had the whole house done, but had to settle for the three room package! After I settled my account with Jeremiah, while Roger was finishing up I told them what a good job they had done and I wished I could have had them do the stairs and the hallway (embarrassing) also. Jeremiah offered to make a couple of passes over the largest and most embarrassing spot in the hall. Considering that the spot didn't get pre-treated it is almost gone! Jeremiah and Roger going above and beyond have guaranteed you a new customer for life!
Thank You,
Brook
1/9/2010
Charles and Nick did a great job cleaning all of my carpet and tile grout before my family came to visit for the holidays. My tile hasn't looked that good in a long time! Your office help is also very friendly and helpful!
Thank You,
Susan
1/4/2010
Ken,
I have used K&M for the past 10 years or so and have always been very satisfied. I have tried a couple other carpet cleaning companies in the past but have always gone back with K&M. I just know what I can expect.
Thank You,
Julie
1/2/2010
Ken,
I just wanted to let you know that the crew did a fantastic job today. The sofa and carpets are like new again! The guys were very courteous, professional and we will certainly be using K&M again in the future.
Best,
Kyle
12/28/2009
I was so impressed with your services that I referred you to my friend Trinity, who booked you a few days later and was equally happy!
Thanks again,
Amy
12/22/2009
J.P. and Juan are the best ambassadors for your company that you have. They are very professional, do a great job, and are very well spoken with respect to your company. We want them for all business that we ever do with your company! Our only down side is that our carpets were in such sad shape that the cleaning did not do well. It needs to be done again. We will call your office and set it up. Again, thank you and please give J.P. and Juan a huge pat on the back ( and a raise ).
Jeff and Marge
12/28/2009
Roger and Billy did a great job with cleaning the carpets in my apartment for my move out. I appreciate the work done and will be calling K&M again in the future.
Renee
12/28/2009
Roger did a great job again..and Billy albeit somewhat new to your team..Helped out alot, and should be considered a "Keeper".. As you know Ken, good & dedicated help is hard to find...Have a Great 2010 Busniess.
Regards,
Tom
12/23/2009
Techs where on time, very professional & did an awesome job with the stains that i had ...I didn't think anyone could get the tuff stains out but they did.
Zelma
12/22/2009
Over the years, K and M have shown they are the very best in the Austin area, or all of Texas! Thanks again for a great job. It's nice to know I can always count on you.
Barbara
12/21/2009
Charles and Nick were both courteous, professional, and competent. They got right to work, and they finished an entire house in a relatively short amount of time (without sacrificing quality). I appreciated their efforts, friendliness, and skill. Thanks for another great job! I'll be sure to cast my Citysearch vote for K&M.
Tom
12/17/2009
Mario and Roger were extremely friendly and impressively fast. Our carpets look brand new and they even got out several very stubborn stains. We wish there was an was a way to tip when paying by check or credit card because we definitely would have tipped them, but we had no cash. Please let them know what a great job they did and that we were very happy!
Thank You,
Tara
12/14/2009
Guys were very professional and courteous... even put up with my constant chit chat as I followed them around the house!! Will definitely be calling again.
Lisa
12/10/2009
Ken, I wanted to let you know how impressed I am with your service and the quality of your team's work. Due to scheduling conflicts I tried another company and won't ever do that again! Finding quality service at such an excellent price is a hard find these days; and even as much as your company has grown, doing business with an owner who personally speaks with his customers to ensure their satisfaction is commendable.
Thank You,
Colleen
12/9/2009
Ken,
Lupe and Mike were efficient, professional and very nice. I really appreciate the fine job they did. I will be having my carpets cleaned by your company again. Thank you
Jean
12/3/2009
Ken,
Some pretty substantial stains were removed by your company. The company we used last year couldn't get them even faded. We're VERY impressed.
Shaughnessy
12/1/2009
Ken,
I am happy that I called you. Both the crew chief, Domingo, and technichan, Juan, were great Their attitude, promptness, efficiency and the cleaning job was so much better than other companies that I have previously used.
Diane
12/1/2009
Ken,
Just wanted to let you know that I was VERY pleased with your guys who came out today! They were prompt, courteous and did a wonderful job. Thanks so much. I found you guys by googling and after the work was done, I heard two of your commercials!! I'd never heard them before. :)
Thank you and have a wonderful Christmas season!
Laurie
12/1/2009
Hey Ken, I got your business name from Community Impact Newspaper, and I wanted to pass along high praise for the crew (Eddie & Victor) who came over to clean my carpets yesterday. They showed up on time, courteous, professional, and pretty excited to do the job. I\'m not sure if it will happen for other customers, but they managed to get *PAINT* that I spilled about a week ago out of my carpet. I mentioned it to Eddie expecting that they would not be able to get it out, but the end result - the place looks great, and the carpet is so clean.
Thanks again!
Blake
11/21/2009
Every year we have our carpet cleaned and every year we are ALWAYS pleased with the service K&M Steam Cleaning provides us. This year Cody and Saul did an excellent job. They were prompt, polite, and very thorough. I have recommended K&M to many friends and will continue to do so. Thanks again for a job well done!!
Mary
11/19/2009
Although the crew was later than promised I was extremely satisfied with them. They were very friendly and courteous. They showed a great deal of respect and professionalism. As a contractor myself, I can appreciate their work ethic and sense of professionalism. These guys are surely an asset to K & M Steam Cleaning.
Thanks
David
11/7/2009
Mingo and Jyan were very professional. I also asked for same day service in which K and M were able to deliver on. I would definitely recommend them and use their services again. Its still great to have good old fashion customer satisfaction.
Thanks
Jeff
11/11/2009
Mingo, James & Steve arrived promptly at my scheduled time, were very courteous & professional. My carpet & upholstery look great! Mingo gave me some advice about what to do next time my dog has an accident on the carpet (white vinegar & water). I will definitely call K & M again to clean my carpets in the future.
Thank You.
Rita
11/11/2009
Jimi & Jeremiah were on-time, professional, courteous, fast, friendly and honest. My puppy peed on my chair and leather ottoman and they were able to get them cleaned and the smell out. My carpet look new again and my house doesn\'t smell like a puppy pad. Thanks K&M.....Jennifer and the 3 Pugs
Jennifer
10/29/2009
Domingo & Johnny were very diligent, focused, thorough, courteous, professional & I\'ve been managing in the apt. industry for 20 years...I deal with a lot of carpet cleaning companies...your technicians are AWESOME!
Thank You.
Michelle
10/29/2009
Mike and Mario were absolutely terrific. Great service both skill-wise and customer-friendly. Thanks so much!
Nancy
10/23/2009
I found Eddie and Victor to be very professional and polite. They did a great job and my carpets look great.
Cindy
10/5/2009
Reynoldo was extremely polite and helpful. He explained all the services you offer and did a fantastic job cleaning my grout and carpets. I would recommend your service to anyone.
April
9/3/2009
You guys consistently do a good job at a fair price. I appreciate the great service.
Jeremy
8/16/2009
Very professional and explained everything they were going to do. Gave me realistic expectations when they saw the stain we wanted to get cleaned. Looks great and smells great now.
Anthony
8/13/2009
Hi Ken-
I just want to let you know what a fantastic job Eddie and KC did at my house this morning. Wow…they were extremely professional, and so courteous. I wasn’t as prepared as I should have been, but they were so patient and helpful. Eddie actually found a scorpion in my room and killed it for me!
It seems that many companies have lost the art of service, but you guys are on it. I really appreciate it, and plan to be a customer for a very long time.
Thanks again~
Meg
8/13/2009
Ken,
Thanks so much for responding back and forth so quickly. The carpets look great and we really appreciate it. Have a great rest of the week.
Ben
8/12/2009
I just want to say thanks for making my carpet look brand new upon move-out! Reynaldo and Johnny were absolutely fantastic! Ken was great over the phone, and the staff that I spoke with was very accomodating. The difference with our carpet was like night and day. Reynaldo and Johnny did their "magic," and were fun to work with. I've already given referrals and will use ya'll again in my next place! Thanks so much!
Jennifer
8/6/2009
Jeremiah and his assistant Juan were very polite anc courteous and gave a very good impression of your company. Plus they cleaned my carpet really well!
Nan
8/5/2009
Hi Ken ... had to write and let you know how much I appreciated Rey & Juan this morning, not only do my carpets look amazing which makes me so so happy, but just working with Rey & Juan was a complete pleasure. Both were professional, hard working and to top it off ... they were incredibly nice/fun to work with. My husband is a big UT fan and we have this tacky UT 2x4 carpet that is outside the garage door, well, Juan just had to clean it out of total reverence to their beloved UT! John is going to be so happy when he comes home tonight, I know I have a huge grin on my face as I write this because I can't wait for him to see it!
Bottom line, our carpet was the pits/gross/embarrassing, but the guys went above/beyond the call of duty and made getting my carpets cleaned a pleasurable experience ... who knew!? It wasn't even on my radar to get them cleaned, but I heard your ad on The River and you sounded sincere, so I took the bait ... really glad I did. We can't afford to replace the carpet for a couple of years, so this was the perfect solution. Will definitely use your company next time.
Thanks so much, please please be sure to let Juan & Rey know how much I appreciated their hard work, terrific attitude and cheerful personalities today ... they were GREAT!
Kim
7/21/2009
I had a family remember refer your company to me. After the service and seeing the job so well done, I immediately referred K&M to my co-worker. The only reason I could not score a 10 on question 6 is because we have two stains that were considered rust stains and could not be removed.
Thanks so much!
Ranell
7/17/2009
am so impressed with the service I received from Cody and Rey! They were so kind, helpful, and competent. The results I received were amazing- I thought I needed to replace my carpet it was so dirty, but now they look close to new!! I have referred K&M to several neighbors already and will definitely be using them again.
Thank You!
Dana
7/16/2009
Hi, there. The technician's name was "Jimmie" with helper Nick, so I hoped I selected the correct name above. Thanks guys! They were courteous, professional, and really cared about doing a good job. I certainly appreciate it. Great work.
Thank You,
Lacy
7/9/2009
JP and Victor worked incredibly hard on my carpet and recliners. Our carpets had not been cleaned in 4 years, since each year we said we would replace them. I have a small house, two children, an elderly dog, a rabbit, and I teach groups of homeschoolers who head to the park out back and then track dirt and mud (and who knows what else) back into the house. The carpets look great! They even removed the strange "science experiments gone bad" stains from my son's room and the "make your own natural dye" project from the carpet in the study. The cost was much less than we were! anticip ating for this big a job, and you didn't nickel and dime us with treatment charges like other companies have. The price was fantastic and we actually feel we are at least $4,000 richer (cost of new carpet) because of the work done by JP and Victor. Unless my lottery numbers pay off, we will be seeing you next year. I have already told 3 neighbors about your service.
Thanks,
Erin
6/15/2009
Crew chief, Mike, was very knowledgeable and courteous. Technician, Victor was ver professional and helpful. I am very happy with the work performed.
Thank You,
Martha
6/19/2009
The last company we used just tipped up the furniture and then filled the whole house with steam and made me dread getting the carpet cleaned. This carpet cleaning was such a pleasure, they were professional, careful of our furniture, and did a great job. We did call back on the pet treatment, but that is because the smell was so bad to start with.
Thank You,
Jessica
6/19/2009
Charles and James did a wonderful job on our carpet, were very friendly, and gave me some good tips. I will definitely use your company again.
Thank You,
Nicole
6/15/2009
Charles & James were courteous and professional. I also appreciated the telephone updates as to when the crew would arrive.
Thank You,
Clayton
6/8/2009
Our crew chief was Charles (his name wasn't on your list in the survey.) They were prompt, courteous and explained everything really well. They got our carpets nice and clean and moved all the furniture for us. Great experience with K&M.
Thank You,
Pam
6/2/2009
Charles and James were both very professional and helpful today. I appreciate their service.
Yolanda
5/27/2009
Jimi and Will did my carpets today. I couldn't find their names above. They did an exceptional job, and were on time, prompt, and courteous. I just wanted to say thank you for such a nice service. I'll be sure to call again.
Sincerely,
Neil
5/19/2009
Bravo Ken! The absolute best customer service I have had in years...for any service. The first phone call revealed I was dealing with a professional, polite and knowledgeable staff. My questions, concerns and scheduling restrictions were met with someone on the other end of the phone who wanted to help and made every effort to make me happy.
The team that came to the house was on time, professional looking and acting and did a great job of answering questions and being patient with us and our little boy. The carpets had never been cleaned (6 years old) and we had our doubts about many stains and spots we had acquired over the years. The results were fantastic, unbelievable and beautiful. We have another baby on the way and it is nice to know that he will have a nice clean floor to play on. Now that we know what to expect with the K&M team we will be calling more often and referring family and friends to the best steam cleaning company in town!
Keep up the good work Ken! PS...Give those technicians of yours a bonus, they were outstanding!
Thanks,
Ken
5/6/2009
JP and Mario recently cleaned the tile & grout on our kitchen floor. They were prompt, professional, courteous, knowledgeable and honest. They were patient with all my questions and very polite and understanding during my meticulous inspection of the finished job. Our floors look great and I would definitely use your services again.
Thanks!
Rebecca
4/30/2009
Hi Ken,
I wanted to let you know that I went home after lunch today and was blown away by the difference having our couches and area rug made! We have been in our home for about five years, and we purchased the furniture about the same time. So, after five years, we were definitely overdue for cleaning, but I had NO idea it would make that big of a difference. My wife and I are very impressed.
Sincerely,
Matt
4/27/2009
Ken,
You’re guys did such a great job! I will highly recommend your company to anyone who asks, in fact a woman who was in my house for another appointment was so impressed with the outcome, she grabbed a business card for herself!
Thank you again and I will surely be calling you for another cleaning when needed!
Kristin
3/31/2009
Hi Ken,
I wanted to let you know the guys did a great job, thank you for the prompt and courteous work! If we need carpet cleaned in our new home in the future we'll be sure to contact you again.
Chia
3/25/2009
The technicians were prompt, friendly, professional and quick. My three-year old asked a lot of questions, and they patiently answered each one to his satisfaction. They asked if I wanted to add protectant, but didn't try to annoyingly up-sell me when I said I just needed the cleaning. He even gave tips on how to treat stains and keep my carpet looking great. Thank you for a great experience.
Ashley
3/24/2009
I wanted to let you know how much I LOVE your spot cleaner. The stuff is amazing. An entire glass of red wine was spilled on my carpet and your spot cleaner got every bit of it out. I think each of your customers should be given a bottle, they will never try another 'store bought' spot remover again. Thanks K & M!
Susan
3/20/2009
They were so quick and did such a great job I only wish I would have had them clean more of the house.
Christopher
3/6/2009
Michael was extremely meticulous and thorough. I have already recommended your services to a friend and will most definitely hire your company again.
Deborah
2/21/2009
Rey and Dill were great. Rey was very reasonable in determining how much to charge for our smaller rooms. He set my expectations before they began work; he and Dill did the job quickly but thoroughly; and the results were far better than I would have expected. Before Rey and Dill showed up, the carpet was an eyesore and stank up the whole house. Now it looks brand new. Nice job Rey & Dill.
Matt & Lori
2/19/2009
My living room and bonus room were flooded from an overflow. Joshua was very prompt and curteous. He made me feel totally comfortable with what he was doing and he went out of his way to make sure everything was done correctly. I sincerely appreciated his help.
Dianne
2/16/2009
Mark and Eddie were extremely curtious and helpful. I will definitely require these two guys to come back for my next cleaning. Great job!
Vera
2/14/2009
Hi there,
Just wanted to say how great Mark and Eddy were this morning, very courteous, professional and efficient. Looks like your team enjoy what they do, they know their service well and explained other options that I might want to consider and did.
I know Ill see them again when I have the carpets cleaned!
Thanks again
Joel
2/02/2009
Ken,
Cody and Carlos were adorable. Great workers, immediatley went to their work and did a great job! Thanks
Teresa
1/21/2009
Ken,
Mark and Art made sure everything was peerfect and to my satisfaction before they left. Adapted very well to needing to go to Plan B. Put all the chairs back where they belonged. Did not leave a mess. Worked well together. Great job.
Janet
1/13/2009
Ken,
I just wanted to tell you the carpet looks awesome and I am very very pleased with the job done I will definetly use you as a reference to family and friends. Thanks so much for your quick response.
Thank you and have a great day!!
Cynthia
1/13/2009
Ken,
Thanks for jumping through hoops to get Reynaldo and Saul to the church much earlier than originally requested. It de-complicated a serious set-up situation for the important wedding. They did a great job.
Dwayne
1/13/2009
Ken,
Michael and Saul were very cordial and professional and did a great job as was expected from your continuing excellently managed company! I will continue to be a repeat customer and your magnetic sign will stay on my refrigerator to remind me whom to call when I need your services. Thank You! Best Regards.
John
1/9/2009
Ken,
Cody and Jimi were our techs and they were wonderful. Very proffesional and they did a outstanding job. Thanks so much for a job well done!
Roy
1/9/2009
Ken,
The crew chief we had was Mike Wright and his helper was Saul Castillo. They were both professional, courteous and did a fantastic job! Very good asset to your company.
Anita
1/9/2009
Ken,
The names on my receipt did not appear in your lists above. The Crew chief appears to be M Kee and Tech is Saul. They just left and I really wanted to express my satisfaction with every part of the process. They were AMAZING! They got out odors and stains I didn't think possible. They were both professional yet friendly and extremly efficient. I can't express how pleased I am with the service. I will be calling you SOON to clean my couch, large chair, ottomoan, area rugs and bedroom carpet. I can't wait!
Laura
1/9/2009
Ken,
I was very impressed by both Rey & Cody. They were very professional and did an excellent job of moving the furniture and cleaning the carpet.
Ron
1/5/2009
Ken,
I just wanted to say thank you...the carpet and rug look beautiful.
And although I was not there to meet them, my mother said your team was very friendly and professional and did a quick and thorough job.
Thanks again!
Corynn
12/26/2008
Not only were Rey and Victor courteous - they were very efficient! I thought it was going to take longer but they were able to bust out my apartment in no time. The carpet was just horrible before - really embedded with dirt and who knows what else (it was a horrible grey color)!! They pre-treated it and went over the troublesome spots until the carpet was the color it was supposed to be. I never knew the carpet was actually beige! Thank you so much for all you have done! I will definitely be sure to call back and have my carpet done again in 6-12 months.
Amanda
12/23/2008
Very quick and professional. They stayed in contact and we seemed aligned in setting things up. Reliable and well worth both my repeat business and my referrals.
Cody
12/22/2008
Hi Ken, you're the MAN! And Ryan and Ronnie are the Dream Team of K&M!!! The crew is so nice, polite, professional, and just down right PERFECT! The finished product is beyond words - my carpet is about 10 years old, had stains that the previous cleaning company couldn't finish the job but Ryan and Ronnie got them out effectively and in timely fashion. At first I was concerned about the strong chemical but I was so wrong, the carpet smells wonderful but not overwhelming! I love it so much that I couldn't wait to do this survey just to say Thank You!
Sincerely and Best,
PT
12/22/2008
Great job! Very professional crew.
Reynaldo Rodriguez
12/4/2008
Hi Ken!
I want to say THANK YOU for the amazing job your guys did on my parent's carpet. They were so polite and kind to them and left us with perfection!
Gigi
11/20/2008
Ken,
Thanks so much for the service! We are very pleased with everything-- couldn't of asked for better service!
Laresa
11/10/2008
Ken,
Great service from your crew, Rey was able to answer any questions I had, he was very prepared and professional.
Cody
10/17/2008
Ken,
Both Alexis and Ray were exceptionally courteous and professional. They were prompt and thorough, and they provided excellent feedback on handling future stains. Excellent customer service.
Kendall
10/2/2008
Ken,
I will be mailing a tip to your office for Jimi. Please let him know we appreciate his great service. Thank you!
Hsin-Ju
10/1/2008
Ken,
Carlos was the crew chief. I got same day service as the day I called. The gentlemen were very courteous, prompt, and highly efficient. They didn't waste any time; the carpet looked great; and they're were no hidden fees in the quoted price. It was great doing business with K&M, and I will definitely recommend them to friends and family and use them again! Thanks for an excellent job.
Arthur
9/30/2008
Ken,
Just wanted to let you know your team just left a bit ago after cleaning my carpet and my air ducts. They did a great job! I am very satisfied with the work they did and will be calling your company next time I need my carpets and air ducts cleaned.
Amy
9/24/2008
Ken,
We had a little confusion on timing but Joe Dan and the crew from Georgetown got the job done for me in time for my daughter\'s engagement party. Great guys, great service. Will certainly refer.
Lori
9/18/2008
Ken,
Cody, and Domingo were early, (arranged) and did a super job, very nice young men, very professional. I have had carpets cleaned by other companies, and was never pleased, today's cleaning by your team was wonderful. I will call again...thank you for employing quality people.
Melanie
9/12/2008
Ken,
We were extremely pleased with your employees (Daniel and John C) and the results! The carpet is beautiful! It feels like a new house! We will definitely use you again! THANKS!
9/10/2008
Ken,
My last carpet cleaning guy passed away that I had used for over 12 years since being in Austin and I was not sure where to turn to find someone else. Luckily, I had seen K&M in the Money Mailer for several years and saw all the satisfied customers on the web and flyers. I made an appointment and got one in 2 days! I was very pleased with the carpet repair that Lupe did in such a short time too! I was not sure how I was going to get that seam fixed and saw on the flyer that you repaired carpets. Got a great carpet cleaning, tile cleaned and repaired - all at a great price and all within 2 hours and 2 great guys who knew what they were doing. I will definitely use K&M again. Thanks to Lupe and Ron for a job well done!
Thank you very much,
Tom
9/9/2008
Ken,
I would like to let you know how great a job Cody and Jesse did. They were professional yet friendly, which put me at ease having strangers in my home. They were fast but thorough, and did an excellent job. I am very pleased with the results.
Thank you very much,
Karen
8/27/2008
Ken,
Alexis and Art were great! I'm already recommending your services to friends.
Alison
8/25/2008
Ken,
After searching the internet and reading about K&M\'s processes and testimonials, I called your company. JP and Arthur did an excellent job cleaning my very dirty, pet stained carpet. They were both very personable and explained everything. My carpet looks great! I will definitely use K&M again and refer friends to your company. THANKS!
8/25/2008
Ken,
Thank you for the great service. We were very happy the results!
Melissa
8/5/2008
Ken,
Alexis and Ray did a very good job on our carpet. They were very personable, respectful, and knowledgeable. Although it was late they did not hurry the job, they made sure we were satisfied. I'm so glad to have called your company. Thanks!!
Anna
7/8/2008
Ken,
I had Austin's team clean my carpets in the begining of last week. Your crew was so polite and courteous they did a fantastic job. I will definatley be using your company again. I have had other companys out here to clean before, but none compared to the awesome job those two young men did in my house. They made sure to explain everything they were doin before they did it and were very helping in moving my couches and end tables to be sure the whole room gets cleaned... I cant find the other guys name on the technician list but be sure to give their team a pat on the back. They were awesome!!!
Jake
6/21/2008
Thanks for everything Ken, a couple of your guys came by today and they did a great job! Thanks again, K&M is awesome!
Elena
6/5/2008
Ken,
Today I had Cody and Josh come out to clean 5 rooms and they were excellent!!! They were both very professional and polite. This is the 5th time I have used K&M and this crew was by far the best all around. Cody took extra care in explaining the products and taking out any existing stains in the carpet. He was very thorough and I couldn't be happier. They are a great team and an asset to any business!
Brandee
5/28/2008
Ken,
The two techs were Jimi and Derrick both were very professional and did a great good for our company. Thanks
Rebound Technologies, LLC
Ken,
I just wanted to let you know, the carpets look great. The two gentlemen who conducted the work were very professional, friendly and thorough. Due to their efforts, I will use K&M for my next cleaning.
Thanks,
Kari
Ken,
I just wanted to take a moment to say I am very pleased with the service provided by your company. The two reps that conducted my carpet cleaning were very professional, courteous and quick (Cody & Cheech?).
The time for the cleaning was completed faster than my expectations. I will definitely recommend your company to others for quality work at a fair price.
Best Regards,
Anna
Carlos was very curteous and did a fantastic job. My carpets were in terrible shape but, they look so much better. I WILL be a returning customer, thanks to Carlos.
Sincerely,
Nancy
I was very impressed with the service I received. Everyone was very courteous and helpful and the whole process was painless.
Clare
Our realtor (Carol Dochen Realtors) recommended you when I asked who I should call to have the carpets cleaned in our home that we had sold, after the movers had moved all of our furniture. Her office manager, Kim Wallace, said "K&M!" We had terrible black marks on our cream colored carpet where some of our furniture had been, possibly from the air vents -- it looked awful, and I was very afraid the stains would not come out (in fact, another very well known and much more expensive local carpet cleaning company had said the stains would not come out). And the new owners of our house were doing their final walk-through before closing in two days. Rey looked at the black marks and said he could get them out. And he DID!! Our carpet looked almost new (and it was 11 years old). I couldn't believe it. He pre-treated the stains with a miracle cleaner (to me it was a miracle), and boy, did it work. And he and his partner, Zeke, were professional and very pleasant. I can't thank you enough for making our carpets look great for the new owners of our former home.
Thank You
Lisa
I was very impressed with your company before you even made it out to my house. With a 1-year old in tow and another baby on the way, communicating with Ken through e-mail was a blessing! I appreciated so much the questions you answered and the information I received up front. I am so pleased with the cleaning that my carpets received. I was so excited when I came home and saw them; they haven't looked that good since the day we moved in. Paul and Crisa even moved my couch, recliner and loveseat in order to completely clean the living room carpets. Your staff was so friendly and professional. I really appreciated the attention Paul gave to my little girl, too. Getting down on her level to talk to her & giving her a "peace offering" (a magnet), made her feel more comfortable about having strangers in her house. I have already recommended your service to my friends & I will use you again in the future when I need any of your services.
Thank You!!!
Britney
The guys were very sweet and very informative about what needed to be done. I have had my carpets cleaned by a couple of other companies in the past. Your staff was BY FAR the most friendly and helpful crew I've encountered. Unlike other crews, I would be more than happy to see them again, and I would absolutely refer them to friends.
Thank You,
Michelle
Your crew did a great job! They were on-time, very efficient, and thorough. The carpet looked brand-new when they were finished. I was extremely concerned about the pet urine smell and how well it would come out. Your crew told me several times they were only treating the carpet and not the padding. So I understood it may not eliminate the smell entirely. However, when we entered the house today, 4 days after the cleaning, the smell was nearly undetectable. The family moving in did not smell any pet odors! What a relief!! Your prices were much less than Blackmon Mooring and Stanley Steemer. Yet the quality of the job was top-notch! We will recommend and use your company again in the future!
Another happy customer!!
Thank you,
Melody W.
K&M's personnel were very accommodating, courteous and did a fantastic job. I would recommend them to anyone looking for great service at a very competetive price.
Thank You,
Craig
I wanted to let you know how pleased I am with the cleaning and sealing of my tile. I was disappointed when the same guys that cleaned did not come back to seal the tile. However, the second set of guys was just as nice as the first.
Thank You,
Laurie
Just so you'll know, Rey cleaned our carpets, yesterday. He was a proud, hard-working, courteous, and neat employee. We could not have asked any more capable or polite folks into our home.
HKH
I just wanted to thank you very much for your kindness and patience with me when setting up an appt. to have my father's carpets cleaned. I got a wonderful report from both my sister and my Dad in Austin this morning after your guys completed the work. I understand that everything went really smooth and your guys were very nice, VERY VERY fast, and did an excellent job. My dog and I will be there in a couple of weeks to do our own inspection haaha!! Again, thank you and I have a big mouth so I will refer your business to many.
Joan DiCuffa
Hi Ken,
We had our carpets cleaned 2 weeks ago by you guys and they did a fantastic job! We were putting our house on the market and just knew we would have to offer a carpet allowance but the guys did such a good job it looks brand new! They got RED stains out of WHITE carpet! I tell everyone I know you are the company to call. You probably saved me $2500 at least!
Beth
Ken,
I wanted to let you know that JT did a wonderful job on our carpet. We have had many companies come out to clean our carpet and JT is the first one that took the time to really clean and not rush the job. He was courteous, friendly and very careful of our walls with the hose which my husband is extremely picky about. I will recommend K & M to all our friends and family!
Thanks again!
Delia
Ken,
I'd like to let you know that I've been nothing but 100 percent satisfied with your company. I've never used a carpet cleaning company before moving to Austin, so I had no idea what to expect. Your scheduling is convenient, your crews are friendly and professional, and the results flawless. Thanks again for being one of the few business around that excels at everything.
Steve N.
To The Manager:
Yesterday two of your employees, Gilbert and Mike, cleaned my carpet. They did a wonderful job! They were very efficient and worked so hard and did a remarkable job! I have used two other carpet cleaners since in this house and neither one of them compares to your work. You are out of their league!
Gilbert and Mike were professional, friendly, and thorough and, even though I was the last job of the day, they worked so hard to do a superior job, and they did! I will always request them to do my carpet, and I will always use K & M Steam Cleaning to clean my carpet. They gave me your magnet to put on my refrig.
Thanks again for a job well done by your dedicated employees, Gilbert and Mike. My hat is off to them!!
Ken,
Today I had my carpets cleaned by Rey and Lex, and it was wonderful. First off, they showed up right on time and I received a courtesy call before they got there. They were both VERY professional and hard working. Lex took the time to explain everything and then made sure I was comfortable with it all before beginning the work. They were also very understanding about my dog, which speaks highly of their character.
My carpets look great and my couch and love seat smell fabulous and there is no dog hair!!! I choose KandM Steam Cleaning because they are locally owned and operated, and now having experienced their service, I can say that this company speaks well for Austin, Texas.
Thank you Rey, Lex, and Ken. I will def. call again!
Kelly
Ken,
My grandparents were very pleased and said that Chris was friendly and did a great job. Thank you for the great service you provided.
Thank you
Kristi
Ken,
I can't tell you how impressed I am with the job that Tim and Jimi did on my tile floors and a wool area rug that I have. I am so amazed at how clean they were able to get our grout (which had never been sealed). Tim and Jimi were very professional and offered a few suggestions. Thanks so much for a job well done and for making me a very, very happy customer. I will definitely be calling your company again.
Have a super day.
Heidi U.
Ken,
I just want to let you know how happy I am with the recent carpet cleaning by your company. The two gentlemen that came to my house were professional and worked very efficiently. My house had smoke damage from a fireplace problem and they offered a solution to take care of the odor. It worked and our house is smoke-free. The carpets look beautiful and your prices were below other companies that I had called. I will be a repeat customer and I am telling everyone about your service.
Thanks!
Judy
Ken,
I just wanted to let you know that I was very pleased with the service I received. I have previously used another service and they did not hold a candle to the service I received from K & M. I will definitely use you again and refer to anyone who asks!
Thanks again!
Bev
Ken,
I just want thank you for the job well done by your guys (I guess Chris and Jason) – excuse if I miss their names. They were very professional in cleaning the carpet and my couch. I will recommend anyone to K & M.
Satisfied customer,
Gladys Mwaniki
Ken,
I just wanted to follow up and say thank you for your help. If we need help with our carpets in the future or if we can give a referral, we would be happy to. Our carpets (esp. on the stairs where they were pretty filthy) look fabulous! And, the price was reasonable for the amount of carpets cleaned and the scotch-guarding protection that your team provided to keep our carpets looking clean.
Thanks again!
Jennifer
Ken,
I just wanted to take a moment out of my day to let you know how PLEASED I am with the work your company did with my carpets. The gentlemen who came to my house were extremely professional and hard working. I had a couple of problem areas related to pets that I thought would not come clean, Jason made a few suggestions on how to address the problem areas and I decided to take his advice, I am so glad I did. Not only are your prices very reasonable, but you really get your money worth.
My pet stains are gone, my house smells amazing, and my bank was not broken. I liked the work that Chris and Jason did so much that on top of the cost to clean the carpets I felt very, very good about providing a tip on top of it. Even with the tip thrown in, you were still much cheaper and better than any other carpet company I have used at my current home, or homes in the past.
Usually when a company gives someone a refrigerator magnet I just toss them, In your case, the magnet is going right on the fridge so I can find you easily the next time I need this service. I live in a track home that came with some fairly cheap carpeting, my neighbor had to tear his out recently because it just started looking bad, so while they are tearing their carpet out, mine, thanks to your company, looks as good as when it was new, how cool is that?
You should be very proud of your company, and your staff. If you need a referral here and there, you can feel free to have a customer or two contact me, I would be happy to share my experience with them (of course I don't want my phone ringing off the hook .
Excellent work -- Thank you,
Jerry Hamar
I am EXTREMELY PLEASED with the job K & M did for me at my home. Alexis was very informative throughout the entire process. He explained it to me from start to finish. Both he and Brad did such a nice job. It was a pleasure to come home to the wonderful smell of CLEAN! The carpet looked great and felt much better too!
I HIGHLY recommend K & M to everyone. Ken, the owner is one of the nicest men I have ever dealt with, you can tell he is genuine and sincere. The price was very reasonable as well. I will use them from now on. I can't say enough good things about them! They really do care about doing the very best job possible and it shows!
Gerri Gayner
I just wanted to send you a short note to say how wonderful my floors look! The two young men who came to do them were very professional and thorough. My parents are in their 80's and met them at my home yesterday. My mom and dad had nothing but good things to say about Alexis and his helper. The floors were pretty gross after three years of kid traffic and pet stains, but this morning are looking as great as the day I moved into my new house! I found you guys three years ago when I left a lease house and had you clean those floors. So happy I chose you that time and will call you again and again and again!
Beverly Gray
Taylor, Texas
P.S.
I find your coupon flyers in ads often. Folks should take advantage of them!!!!!!!!!
Ken,
I wanted to thank you once again for a job well done. You have been taking care of my home(s) for three years. In that time, I have had my carpets cleaned, grout cleaned, and air ducts cleaned by your staff on numerous occasions and I continue to be impressed with the quality of work, responsiveness, and the friendliness and professionalism of your team.
I can't tell you how nice it is to know that when I call you, I can trust the job to be done right!
Thank you and your team for your commitment to excellence!
Susan Casey
Ken,
Last Thursday, Brad your employee came out during our much needed rainstorm. Luck would have it that it would rain on the day I scheduled the carpets to be cleaned. You gave me the option to reschedule, but I chose to take the risk.
Now tell me, how does your team do it? This is the third time I have had your service come out and my five year old carpets look new, in spite of cleaning during a storm.
Both my husband and I are amazed that our carpets look this great. hats off to Brad for a job well done. Double hats off to you for running the best darn carpet cleaning service in town. Send me some business cards, I will gladly pass them out at work.
Happy Grandma,
Dee
My name is Ginger Roberts and I used your carpet cleaning services for the first time on 5-2-2003. The 2 gentlemen, Gilbert and Raul, that did the work were very professional and helpful. I am disabled and they were concerned with my possible slipping when walking from the damp carpet to the tile. The carpets look and smell as good as they did when they were new when they were finished. I will definitely be using your company in the future, and will network people to your company.
Thanks again,
Ginger G. Roberts
Ken,
Great job on the carpets and furniture!!! Please pass along how pleased I am to the crew that was here and notify me for a re-do in 3 months.
Take care,
Beth Long