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Testimonials
Read what our customers have to say about us.
12/4/2008
Hi Ken!
I want to say THANK YOU for the amazing job your guys did on my parent's carpet. They were so polite and kind to them and left us with perfection!
Gigi
11/20/2008
Ken,
Thanks so much for the service! We are very pleased with everything-- couldn't of asked for better service!
Laresa
11/10/2008
Ken,
Great service from your crew, Rey was able to answer any questions I had, he was very prepared and professional.
Cody
10/17/2008
Ken,
Both Alexis and Ray were exceptionally courteous and professional. They were prompt and thorough, and they provided excellent feedback on handling future stains. Excellent customer service.
Kendall
10/2/2008
Ken,
I will be mailing a tip to your office for Jimi. Please let him know we appreciate his great service. Thank you!
Hsin-Ju
10/1/2008
Ken,
Carlos was the crew chief. I got same day service as the day I called. The gentlemen were very courteous, prompt, and highly efficient. They didn't waste any time; the carpet looked great; and they're were no hidden fees in the quoted price. It was great doing business with K&M, and I will definitely recommend them to friends and family and use them again! Thanks for an excellent job.
Arthur
9/30/2008
Ken,
Just wanted to let you know your team just left a bit ago after cleaning my carpet and my air ducts. They did a great job! I am very satisfied with the work they did and will be calling your company next time I need my carpets and air ducts cleaned.
Amy
9/24/2008
Ken,
We had a little confusion on timing but Joe Dan and the crew from Georgetown got the job done for me in time for my daughter\'s engagement party. Great guys, great service. Will certainly refer.
Lori
9/18/2008
Ken,
Cody, and Domingo were early, (arranged) and did a super job, very nice young men, very professional. I have had carpets cleaned by other companies, and was never pleased, today's cleaning by your team was wonderful. I will call again...thank you for employing quality people.
Melanie
9/12/2008
Ken,
We were extremely pleased with your employees (Daniel and John C) and the results! The carpet is beautiful! It feels like a new house! We will definitely use you again! THANKS!
9/10/2008
Ken,
My last carpet cleaning guy passed away that I had used for over 12 years since being in Austin and I was not sure where to turn to find someone else. Luckily, I had seen K&M in the Money Mailer for several years and saw all the satisfied customers on the web and flyers. I made an appointment and got one in 2 days! I was very pleased with the carpet repair that Lupe did in such a short time too! I was not sure how I was going to get that seam fixed and saw on the flyer that you repaired carpets. Got a great carpet cleaning, tile cleaned and repaired - all at a great price and all within 2 hours and 2 great guys who knew what they were doing. I will definitely use K&M again. Thanks to Lupe and Ron for a job well done!
Thank you very much,
Tom
9/9/2008
Ken,
I would like to let you know how great a job Cody and Jesse did. They were professional yet friendly, which put me at ease having strangers in my home. They were fast but thorough, and did an excellent job. I am very pleased with the results.
Thank you very much,
Karen
8/27/2008
Ken,
Alexis and Art were great! I'm already recommending your services to friends.
Alison
8/25/2008
Ken,
After searching the internet and reading about K&M\'s processes and testimonials, I called your company. JP and Arthur did an excellent job cleaning my very dirty, pet stained carpet. They were both very personable and explained everything. My carpet looks great! I will definitely use K&M again and refer friends to your company. THANKS!
8/25/2008
Ken,
Thank you for the great service. We were very happy the results!
Melissa
8/5/2008
Ken,
Alexis and Ray did a very good job on our carpet. They were very personable, respectful, and knowledgeable. Although it was late they did not hurry the job, they made sure we were satisfied. I'm so glad to have called your company. Thanks!!
Anna
7/8/2008
Ken,
I had Austin's team clean my carpets in the begining of last week. Your crew was so polite and courteous they did a fantastic job. I will definatley be using your company again. I have had other companys out here to clean before, but none compared to the awesome job those two young men did in my house. They made sure to explain everything they were doin before they did it and were very helping in moving my couches and end tables to be sure the whole room gets cleaned... I cant find the other guys name on the technician list but be sure to give their team a pat on the back. They were awesome!!!
Jake
6/21/2008
Thanks for everything Ken, a couple of your guys came by today and they did a great job! Thanks again, K&M is awesome!
Elena
6/5/2008
Ken,
Today I had Cody and Josh come out to clean 5 rooms and they were excellent!!! They were both very professional and polite. This is the 5th time I have used K&M and this crew was by far the best all around. Cody took extra care in explaining the products and taking out any existing stains in the carpet. He was very thorough and I couldn't be happier. They are a great team and an asset to any business!
Brandee
5/28/2008
Ken,
The two techs were Jimi and Derrick both were very professional and did a great good for our company. Thanks
Rebound Technologies, LLC
Ken,
I just wanted to let you know, the carpets look great. The two gentlemen who conducted the work were very professional, friendly and thorough. Due to their efforts, I will use K&M for my next cleaning.
Thanks,
Kari
Ken,
I just wanted to take a moment to say I am very pleased with the service provided by your company. The two reps that conducted my carpet cleaning were very professional, courteous and quick (Cody & Cheech?).
The time for the cleaning was completed faster than my expectations. I will definitely recommend your company to others for quality work at a fair price.
Best Regards,
Anna
Carlos was very curteous and did a fantastic job. My carpets were in terrible shape but, they look so much better. I WILL be a returning customer, thanks to Carlos.
Sincerely,
Nancy
I was very impressed with the service I received. Everyone was very courteous and helpful and the whole process was painless.
Clare
Our realtor (Carol Dochen Realtors) recommended you when I asked who I should call to have the carpets cleaned in our home that we had sold, after the movers had moved all of our furniture. Her office manager, Kim Wallace, said "K&M!" We had terrible black marks on our cream colored carpet where some of our furniture had been, possibly from the air vents -- it looked awful, and I was very afraid the stains would not come out (in fact, another very well known and much more expensive local carpet cleaning company had said the stains would not come out). And the new owners of our house were doing their final walk-through before closing in two days. Rey looked at the black marks and said he could get them out. And he DID!! Our carpet looked almost new (and it was 11 years old). I couldn't believe it. He pre-treated the stains with a miracle cleaner (to me it was a miracle), and boy, did it work. And he and his partner, Zeke, were professional and very pleasant. I can't thank you enough for making our carpets look great for the new owners of our former home.
Thank You
Lisa
I was very impressed with your company before you even made it out to my house. With a 1-year old in tow and another baby on the way, communicating with Ken through e-mail was a blessing! I appreciated so much the questions you answered and the information I received up front. I am so pleased with the cleaning that my carpets received. I was so excited when I came home and saw them; they haven't looked that good since the day we moved in. Paul and Crisa even moved my couch, recliner and loveseat in order to completely clean the living room carpets. Your staff was so friendly and professional. I really appreciated the attention Paul gave to my little girl, too. Getting down on her level to talk to her & giving her a "peace offering" (a magnet), made her feel more comfortable about having strangers in her house. I have already recommended your service to my friends & I will use you again in the future when I need any of your services.
Thank You!!!
Britney
The guys were very sweet and very informative about what needed to be done. I have had my carpets cleaned by a couple of other companies in the past. Your staff was BY FAR the most friendly and helpful crew I've encountered. Unlike other crews, I would be more than happy to see them again, and I would absolutely refer them to friends.
Thank You,
Michelle
Your crew did a great job! They were on-time, very efficient, and thorough. The carpet looked brand-new when they were finished. I was extremely concerned about the pet urine smell and how well it would come out. Your crew told me several times they were only treating the carpet and not the padding. So I understood it may not eliminate the smell entirely. However, when we entered the house today, 4 days after the cleaning, the smell was nearly undetectable. The family moving in did not smell any pet odors! What a relief!! Your prices were much less than Blackmon Mooring and Stanley Steemer. Yet the quality of the job was top-notch! We will recommend and use your company again in the future!
Another happy customer!!
Thank you,
Melody W.
K&M's personnel were very accommodating, courteous and did a fantastic job. I would recommend them to anyone looking for great service at a very competetive price.
Thank You,
Craig
I wanted to let you know how pleased I am with the cleaning and sealing of my tile. I was disappointed when the same guys that cleaned did not come back to seal the tile. However, the second set of guys was just as nice as the first.
Thank You,
Laurie
Just so you'll know, Rey cleaned our carpets, yesterday. He was a proud, hard-working, courteous, and neat employee. We could not have asked any more capable or polite folks into our home.
HKH
I just wanted to thank you very much for your kindness and patience with me when setting up an appt. to have my father's carpets cleaned. I got a wonderful report from both my sister and my Dad in Austin this morning after your guys completed the work. I understand that everything went really smooth and your guys were very nice, VERY VERY fast, and did an excellent job. My dog and I will be there in a couple of weeks to do our own inspection haaha!! Again, thank you and I have a big mouth so I will refer your business to many.
Joan DiCuffa
Hi Ken,
We had our carpets cleaned 2 weeks ago by you guys and they did a fantastic job! We were putting our house on the market and just knew we would have to offer a carpet allowance but the guys did such a good job it looks brand new! They got RED stains out of WHITE carpet! I tell everyone I know you are the company to call. You probably saved me $2500 at least!
Beth
Ken,
I wanted to let you know that JT did a wonderful job on our carpet. We have had many companies come out to clean our carpet and JT is the first one that took the time to really clean and not rush the job. He was courteous, friendly and very careful of our walls with the hose which my husband is extremely picky about. I will recommend K & M to all our friends and family!
Thanks again!
Delia
Ken,
I'd like to let you know that I've been nothing but 100 percent satisfied with your company. I've never used a carpet cleaning company before moving to Austin, so I had no idea what to expect. Your scheduling is convenient, your crews are friendly and professional, and the results flawless. Thanks again for being one of the few business around that excels at everything.
Steve N.
To The Manager:
Yesterday two of your employees, Gilbert and Mike, cleaned my carpet. They did a wonderful job! They were very efficient and worked so hard and did a remarkable job! I have used two other carpet cleaners since in this house and neither one of them compares to your work. You are out of their league!
Gilbert and Mike were professional, friendly, and thorough and, even though I was the last job of the day, they worked so hard to do a superior job, and they did! I will always request them to do my carpet, and I will always use K & M Steam Cleaning to clean my carpet. They gave me your magnet to put on my refrig.
Thanks again for a job well done by your dedicated employees, Gilbert and Mike. My hat is off to them!!
Ken,
Today I had my carpets cleaned by Rey and Lex, and it was wonderful. First off, they showed up right on time and I received a courtesy call before they got there. They were both VERY professional and hard working. Lex took the time to explain everything and then made sure I was comfortable with it all before beginning the work. They were also very understanding about my dog, which speaks highly of their character.
My carpets look great and my couch and love seat smell fabulous and there is no dog hair!!! I choose KandM Steam Cleaning because they are locally owned and operated, and now having experienced their service, I can say that this company speaks well for Austin, Texas.
Thank you Rey, Lex, and Ken. I will def. call again!
Kelly
Ken,
My grandparents were very pleased and said that Chris was friendly and did a great job. Thank you for the great service you provided.
Thank you
Kristi
Ken,
I can't tell you how impressed I am with the job that Tim and Jimi did on my tile floors and a wool area rug that I have. I am so amazed at how clean they were able to get our grout (which had never been sealed). Tim and Jimi were very professional and offered a few suggestions. Thanks so much for a job well done and for making me a very, very happy customer. I will definitely be calling your company again.
Have a super day.
Heidi U.
Ken,
I just want to let you know how happy I am with the recent carpet cleaning by your company. The two gentlemen that came to my house were professional and worked very efficiently. My house had smoke damage from a fireplace problem and they offered a solution to take care of the odor. It worked and our house is smoke-free. The carpets look beautiful and your prices were below other companies that I had called. I will be a repeat customer and I am telling everyone about your service.
Thanks!
Judy
Ken,
I just wanted to let you know that I was very pleased with the service I received. I have previously used another service and they did not hold a candle to the service I received from K & M. I will definitely use you again and refer to anyone who asks!
Thanks again!
Bev
Ken,
I just want thank you for the job well done by your guys (I guess Chris and Jason) – excuse if I miss their names. They were very professional in cleaning the carpet and my couch. I will recommend anyone to K & M.
Satisfied customer,
Gladys Mwaniki
Ken,
I just wanted to follow up and say thank you for your help. If we need help with our carpets in the future or if we can give a referral, we would be happy to. Our carpets (esp. on the stairs where they were pretty filthy) look fabulous! And, the price was reasonable for the amount of carpets cleaned and the scotch-guarding protection that your team provided to keep our carpets looking clean.
Thanks again!
Jennifer
Ken,
I just wanted to take a moment out of my day to let you know how PLEASED I am with the work your company did with my carpets. The gentlemen who came to my house were extremely professional and hard working. I had a couple of problem areas related to pets that I thought would not come clean, Jason made a few suggestions on how to address the problem areas and I decided to take his advice, I am so glad I did. Not only are your prices very reasonable, but you really get your money worth.
My pet stains are gone, my house smells amazing, and my bank was not broken. I liked the work that Chris and Jason did so much that on top of the cost to clean the carpets I felt very, very good about providing a tip on top of it. Even with the tip thrown in, you were still much cheaper and better than any other carpet company I have used at my current home, or homes in the past.
Usually when a company gives someone a refrigerator magnet I just toss them, In your case, the magnet is going right on the fridge so I can find you easily the next time I need this service. I live in a track home that came with some fairly cheap carpeting, my neighbor had to tear his out recently because it just started looking bad, so while they are tearing their carpet out, mine, thanks to your company, looks as good as when it was new, how cool is that?
You should be very proud of your company, and your staff. If you need a referral here and there, you can feel free to have a customer or two contact me, I would be happy to share my experience with them (of course I don't want my phone ringing off the hook .
Excellent work -- Thank you,
Jerry Hamar
I am EXTREMELY PLEASED with the job K & M did for me at my home. Alexis was very informative throughout the entire process. He explained it to me from start to finish. Both he and Brad did such a nice job. It was a pleasure to come home to the wonderful smell of CLEAN! The carpet looked great and felt much better too!
I HIGHLY recommend K & M to everyone. Ken, the owner is one of the nicest men I have ever dealt with, you can tell he is genuine and sincere. The price was very reasonable as well. I will use them from now on. I can't say enough good things about them! They really do care about doing the very best job possible and it shows!
Gerri Gayner
I just wanted to send you a short note to say how wonderful my floors look! The two young men who came to do them were very professional and thorough. My parents are in their 80's and met them at my home yesterday. My mom and dad had nothing but good things to say about Alexis and his helper. The floors were pretty gross after three years of kid traffic and pet stains, but this morning are looking as great as the day I moved into my new house! I found you guys three years ago when I left a lease house and had you clean those floors. So happy I chose you that time and will call you again and again and again!
Beverly Gray
Taylor, Texas
P.S.
I find your coupon flyers in ads often. Folks should take advantage of them!!!!!!!!!
Ken,
I wanted to thank you once again for a job well done. You have been taking care of my home(s) for three years. In that time, I have had my carpets cleaned, grout cleaned, and air ducts cleaned by your staff on numerous occasions and I continue to be impressed with the quality of work, responsiveness, and the friendliness and professionalism of your team.
I can't tell you how nice it is to know that when I call you, I can trust the job to be done right!
Thank you and your team for your commitment to excellence!
Susan Casey
Ken,
Last Thursday, Brad your employee came out during our much needed rainstorm. Luck would have it that it would rain on the day I scheduled the carpets to be cleaned. You gave me the option to reschedule, but I chose to take the risk.
Now tell me, how does your team do it? This is the third time I have had your service come out and my five year old carpets look new, in spite of cleaning during a storm.
Both my husband and I are amazed that our carpets look this great. hats off to Brad for a job well done. Double hats off to you for running the best darn carpet cleaning service in town. Send me some business cards, I will gladly pass them out at work.
Happy Grandma,
Dee
My name is Ginger Roberts and I used your carpet cleaning services for the first time on 5-2-2003. The 2 gentlemen, Gilbert and Raul, that did the work were very professional and helpful. I am disabled and they were concerned with my possible slipping when walking from the damp carpet to the tile. The carpets look and smell as good as they did when they were new when they were finished. I will definitely be using your company in the future, and will network people to your company.
Thanks again,
Ginger G. Roberts
Ken,
Great job on the carpets and furniture!!! Please pass along how pleased I am to the crew that was here and notify me for a re-do in 3 months.
Take care,
Beth Long