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Take our Technician Satisfaction Survey
At K&M, customer satisfaction is our goal. So if we've performed a service for you recently, we'd like for you to take a moment and rate the performance of our technicians. This will help us give them feedback on how they're doing and ways we can improve and make your experience with K&M the best it can be.

This survey will be read and reviewed by the owner to constantly improve K&M's service.

Thanks!

contact information
Name (optional)
Address (optional)
Zip Code
Email
Date of Service
How Did You Hear About Us?
choose your technician
Technician
 
rate your technician

Please use this scale for Questions 1 and 2:

1
2
3
4
5
Very Dissatisfied
Somewhat Dissatisfied
Neither
Satisfied
Very Satisfied
1. How satisfied were you with K&M's promptness?
1 2 3 4 5
2. What is your satisfaction level for how courteous and professional the K&M crew was during their visit to your home?
1 2 3 4 5
 
 

Please use this scale for Question 3:

1
2
3
4
5
Well Short of Expectations
Slightly Short of Expectations
Met Expectations
Slightly Exceeded Expectations
Far Exceeded Expectations
3. How did we meet or exceed your expectations?
1 2 3 4 5
 
 

Please use this scale for Questions 4 and 5:

1
2
3
4
5
Very Unlikely
Somewhat Unlikely
Neither
Likely
Very Likely
4. What is the likelihood of you using K&M again?
1 2 3 4 5
5. What is the likelihood of you referring K&M to a friend or family member?
1 2 3 4 5
6. Please rate your overall experience with K&M Steam Cleaning.
(10 being perfect)
1 2 3 4 5 6 7 8 9 10
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