F.A.Q.s

Remember, call before 10AM for same day service!

What is considered a room at K&M Steam Cleaning?

We consider a standard room size to be 15’ x 17’ or less. If any room is larger than 15’ x 17’ it may require an extra charge.

I have a Living/Dining Room Combo, is this considered as one or two rooms?

This is a combination of two rooms. We consider these rooms as two separate rooms.

What Comes With K&M Steam Cleanings Carpet Cleaning Services?

For every carpet cleaning job, K&M Pre-treats, Deodorizes and Steam Cleans the carpet to ensure the Highest Quality of Service and allows us to warranty our work.

Do You Move Furniture With Carpet and Tile & Grout Cleaning?

We are allowed to move most furniture such as; sofas, loveseats, tables and chairs. If we move these items we ask that you remove any breakables for obvious reasons. We do not move entertainment centers, beds, dressers or china hutches. In the event you would like us to move everything in your room there is an additional fee. Please discuss this with our office staff so we can make you aware of what can and cannot be moved.

How Do I Prep My Home For Carpet or Tile & Grout Cleaning?

So that we may get right to work for you, we do ask that you have the carpets vacuumed in the traffic areas before we arrive, and that you remove all the smaller items such as potted plants, newspaper rack stands, etc. to free up the work space for our crews.

What is the Pre-Treatment that K&M Uses?

Pre-treatment separate the dirt from carpet fibers, allowing for the extraction of more dirt from the carpet. Just like most liquid laundry detergents, the pre-treatment solution we use on your carpets are gentle and environmentally safe.

How long will it take for my carpets to dry/When can we walk on our carpets?

This is all based on the weather outside and how soiled your carpets may be. Since we live in Austin, Texas (and surrounding cities) the humidity levels are all over the place. Because of this, it usually takes carpets 3-6 hours to dry. You will want to have your AC/Heater on/or around 74 degrees, enough for the air to turn on and circulate the air within your home. We recommend to have your windows and/or doors closed.

Does K&M Steam Cleaning hire employees or contractors?

Every person representing K&M Steam Cleaning at your home is an employee of K&M. K&M does not hire independent contractors.

Can you Get Paint Out of Carpet?

It’s very difficult. K&M can try to extract paint from carpet fiber, and its technicians have been successful in doing that in some cases; however, paint is very hard to get out of carpet once it dries. As an alternative, we have teams that are trained in minor carpet repairs such as patching.

I am in need of carpet repair services, does K&M Steam Cleaning provide this service?

Yes, we do. We offer quite a few different repair services from patches to stretches and more. Call our office to discuss in detail what you would like to have done and we can give you a more accurate cost over the phone.

I have kids/pets, are your products safe?

Yes, we take great pride in making sure All of the products we use are Pet and Baby Safe. Over the last 20 years, we have been in business, there has been a constant change in products that we use. The constant here at K&M Steam Cleaning is we choose to continue to use a non abrasive , water based product in your home.

What types of products does K&M Steam Cleaning use?

There are three main liquid-based solutions that K&M uses in its services to clean carpets. Those solutions are:
A pre-treatment, similar to laundry detergent. The pre-treatment solution is as safe as the laundry detergent you use every day in your washing machine.

  • DuPont Teflon® Advanced Carpet Protector, used for post-clean stain protection. This is the best product of its kind on the market.
  • Enzyme Disinfectant, used to get rid of bacteria caused by pet urine. This is an organic product that uses a biological-based approach to consume and do away with bacteria that develops around pet stains.
  • For more information on DuPont’s carpet protection, go to http://www.dupont.com/teflon/carpetprotector/what.html
What does Professional Van-Mounted equipment mean?

There is a difference between professional van-mounted equipment and the rentable machines you see at your local grocery store or a dry cleaning method. Having professional van-mounted equipment allows us to steam clean your carpets at 210 degrees Fahrenheit and extract the contents deep within your carpet fibers. This allows for a superior steam cleaning and conforms more to the carpet manufactures recommendation for proper care.

How soon can I walk on my carpets?

Your carpets will take 3-6 hours to dry based on the humidity. You can walk on your carpets as you need to, just avoid the high traffic as much as possible.

What areas do you service?

K&M Steam Cleaning serves the entire Austin Metro area. Although, not all areas qualify for the Austin coupons. Some examples are: Kyle, Buda, Spicewood, Dripping Springs and Taylor, Texas. However, we have set up special pricing for these cities. Call us today to see which special you fit into.

Is K&M Steam Cleaning Insured and Bonded?

Yes, we are insured and bonded. If you have any questions regarding this please call our office.

Does K&M Steam Cleaning clean drapes?

No, we do not steam clean drapes but we can vacuum them for an additional charge.

Does K&M Steam Cleaning clean hardwood floors?

Yes, we do clean most hardwood floors. If you know what type of hardwood floors you have (solid or engineered wood) then just give our office a call to go over what we can do

How can I tell if my Dryer Vent needs cleaning?

You can tell this by the the amount of time it takes for your clothes to dry. 2-3 cycles or more could mean you need to have us come out and clean them.

K&M Steam Cleaning

11204 Bluff Bend Drive
Austin, TX 78753, USA
Phone: (512) 836-8900
Email: ken@kandmsteamcleaning.com

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What People Say About K&M Steam Cleaning

We are a customer-centric company ensuring not only quality but a great customer experience.

"My dog puked up dirt and two dark stains on my carpet, the next day she peed a little. I had K&M Cleaning come out and Eddy was awesome. He got the stains right out and it looks like it never happened. I'm very pleased with the results."

Angel B.

"K&M showed up same day after calling them and remove all of the carpet stains (several). They were in and out. I have already called them again - days later for them to do additional work on other areas of my home"

Mike G.

"One of our doggies had an accident and we went straight to google found K&M. They were able to come out the same day and get it taken care of. Technicians are super friendly and knowledgeable. Definitely 5-star service company. Our rug is back to brand new condition!"

Cristina C.